Facility Management

The range of service activities in the facility management ranges from the exchange of the light bulb to the maintenance of air conditioning. When choosing the right service technician for field operations mobileX-Dispatch supports planners.

Mobile solutions and field service management software for facility management

  • Resource planning for customer service

    mobileX-Dispatch helps dispatchers with resource planning for maintenance and service technicians and fitters.  Routine service procedures can be combined with unscheduled repair jobs through flexible rescheduling. Dispatchers can schedule more efficiently with support from tools. This allows them to focus more on communicating with customers. Key features include:
    • Optimised resource planning
    • Graphical drag-and-drop planning 
    • Integrated map view
    • Skill matching
  • Mobile customer service

    mobileX-MIP continuously supplies service technicians with current assignment information. They use mobileX-MIP to enter their completed assignments on-site and have the customer electronically sign the electronic service report. Key features include:
    • Checklists
    • Object lists (mass confirmation)
    • Service report with signature 
    • Technical test logs