The technical service in the field of healthcare and medical technology faces high challenges every day. Hygiene rules, sensitive customer data and emergency response make the scheduling of medical technicians on site particularly critical. Reliable mobile solutions and field service management software supports the dispatchers and service technicians.

Mobile solutions and field service management software for healthcare

  • Resource planning for customer service

    mobileX-Dispatch assists the dispatcher with route optimisation for medical equipment technicians. The flexible rescheduling for unexpected events also simplifies the dispatcher's work over the long term. Key features include:
    • High-performance route optimisation
    • From manual to fully automatic planning
    • Integrated map view
    • Interactive scheduling
  • Mobile customer service

    With mobileX-MIP, the medical equipment technician has access to all current assignment information. Technicians enter their service reports on-site and have them signed by the customer. mobileX-MIP forwards invoice-relevant data (times, material, etc.) to the back office so that invoices can be generated in real time. Key features include:
    • Automatic job supply
    • Complex device view (installed base)
    • New order creation on-site
    • Service report including signature