IT and telecommunications

High availability of services and customer satisfaction characterize the service in the field of IT and telecommunications. The aim is to bring the efficiency of service calls on the one hand and quick response times and short time windows for customers under one roof.

Mobile solutions and field service management software for IT and telecommunications

  • Resource planning for customer service

    In the telecommunications / IT field, mobileX-Dispatch not only enables planning of service assignments, but also allows automatic optimisation of routes. mobileX-Dispatch assists the dispatcher with compliance with SLAs (Service Level Agreements) using intelligent warning notifications. Key features include:
    • Optimised resource planning
    • Manual to fully automatic planning
    • System notifications / alarm monitor
    • Scheduling
  • Mobile customer service

    mobileX-MIP provides technicians in the telecommunications / IT field with continuous up-to-date assignment information and complex customer and system information. Third-party systems (such as ticketing systems like Remedy) are also easily integrated thanks to the open system architecture.
    • Automatic job supply
    • Equipment installation/removal
    • Service report with customer signature
    • Complex system information